More Information

PRIVACY POLICY

At Velora Recovery Centre, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Velora Recovery Centre (“Velora”, “we”, “us”, or “our”) collects, uses, stores, protects, and, where necessary, shares personal information when you visit our website, contact us, submit an enquiry, request information about our services, or use our services.

Because addiction recovery and rehabilitation may involve highly personal and sensitive information, we take confidentiality and privacy particularly seriously.

By using our website or voluntarily providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT VELORA RECOVERY CENTRE

Velora Recovery Centre is a recovery and rehabilitation centre providing support and rehabilitation-related services for individuals dealing with substance-use and addiction-related concerns.

Our website allows visitors to:

  • Learn about our services
  • Learn about our rehabilitation programmes
  • Contact our team
  • Submit an enquiry
  • Request a callback
  • Ask questions about admission
  • Contact us through available communication channels.

This Privacy Policy applies to information collected through our website and other authorised communication channels used by Velora Recovery Centre.

2. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect different types of information.

Information You Provide to Us

When you contact us or submit a form, we may collect:

  • Full name
  • Mobile number
  • Email address
  • City/location
  • Age or date of birth, where required
  • Parent/guardian details
  • Emergency contact information
  • Information about the person seeking assistance
  • Your enquiry or message
  • Preferred time for contact
  • Information voluntarily provided during a telephone, WhatsApp or email conversation.

You are not required to provide information that is not necessary for your enquiry.

3. MEDICAL AND RECOVERY-RELATED INFORMATION

If you contact Velora regarding admission, treatment or rehabilitation, you may voluntarily provide information relating to:

  • Substance use
  • Alcohol or drug-use history
  • Previous rehabilitation
  • Medical history
  • Mental-health history
  • Current medications
  • Allergies
  • Previous hospitalisation
  • Treatment history
  • Counselling history
  • Emergency medical information.

Such information may be highly sensitive.

Velora Recovery Centre will handle such information with appropriate confidentiality and will use it only for legitimate purposes connected with enquiry, assessment, admission, care, safety, administration or legal compliance, subject to applicable law.

Please do not submit unnecessary medical or highly sensitive information through a general website enquiry form.

4. INFORMATION PROVIDED BY FAMILY MEMBERS

In many cases, an enquiry may be made by a parent, spouse, sibling, guardian or other family member.

If you provide information about another person, you should ensure that you are authorised or otherwise legally permitted to provide that information.

Information provided by family members may be used for:

  • Responding to enquiries
  • Admission-related communication
  • Emergency contact
  • Treatment coordination
  • Family communication
  • Safety purposes
  • Other lawful purposes.

5. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain technical information may be collected automatically.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visit
  • Referring website
  • General website usage information
  • Technical information required for website security.

This information may help us maintain, secure, and improve our website.

6. COOKIES

Our website may use cookies and similar technologies.

Cookies may help us:

  • Keep the website functioning properly
  • Remember certain preferences
  • Understand website usage
  • Improve website performance
  • Measure advertising or marketing performance
  • Protect the website from security threats.

You may manage or disable cookies through your browser settings.

Some website features may not function properly if certain cookies are disabled.

Where required by applicable law, appropriate consent will be obtained for non-essential cookies.

7. WHY WE COLLECT YOUR INFORMATION

We may use the information we collect for the following purposes:

To Respond to Your Enquiry

We may use your name, phone number, email address and enquiry details to:

  • Call you
  • Reply to your message
  • Send requested information
  • Answer questions
  • Schedule a discussion or appointment.

Admission-Related Purposes

Where applicable, information may be used to:

  • Process admission enquiries
  • Complete admission documentation
  • Understand the individual’s requirements
  • Coordinate with authorised family members
  • Arrange appropriate assessment.

Treatment & Rehabilitation

Where an individual becomes a resident/patient, relevant information may be used for legitimate treatment, rehabilitation, counselling, safety and care-related purposes.

Emergency & Safety

Information may be used when necessary to:

  • Respond to an emergency
  • Contact an emergency contact
  • Coordinate hospital care
  • Protect the health and safety of an individual or other persons.

Administrative Purposes

Information may also be used for:

  • Billing
  • Payments
  • Record keeping
  • Customer support
  • Internal administration
  • Service improvement.

Legal Compliance

We may process information when necessary to comply with applicable laws, regulations, legal proceedings, court orders or lawful requests from competent authorities.

8. HOW WE USE YOUR INFORMATION

Velora Recovery Centre uses personal information only for legitimate and relevant purposes.

We do not sell your personal information to third parties.

We do not intentionally publish an individual’s addiction history, treatment status or medical information for public viewing.

9. WHATSAPP, PHONE AND EMAIL

You may contact Velora Recovery Centre through:

  • Telephone
  • WhatsApp
  • Email
  • Website forms
  • Other communication channels displayed on our website.

Information shared through these channels may be used to respond to your enquiry or provide requested services.

Please remember that third-party communication platforms such as WhatsApp, email providers and telecommunications networks have their own privacy policies and security practices.

We recommend that you avoid sending unnecessary sensitive medical information through ordinary messaging channels.

10. WHEN WE MAY SHARE INFORMATION

Velora Recovery Centre does not sell personal information.

We may share relevant information where reasonably necessary and legally permitted or required, including with:

  • Doctors
  • Psychiatrists
  • Psychologists
  • Counsellors
  • Hospitals
  • Healthcare professionals
  • Emergency medical services
  • Diagnostic/service providers
  • Technology and hosting providers
  • Payment service providers
  • Professional advisers
  • Government or regulatory authorities
  • Courts or law-enforcement agencies.

We aim to share only the information reasonably necessary for the relevant purpose.

11. MEDICAL EMERGENCIES

In an emergency, we may share relevant information with healthcare professionals, hospitals, emergency services, emergency contacts or other appropriate persons where necessary to protect an individual’s life, health or safety or where otherwise permitted or required by law.

Emergency circumstances may require information to be shared without obtaining prior consent where legally permitted.

12. CONFIDENTIALITY OF RESIDENTS

The privacy of our residents is extremely important to us.

We take reasonable measures to protect information relating to:

  • Addiction history
  • Treatment
  • Counselling
  • Medical conditions
  • Mental-health information
  • Family information
  • Recovery progress
  • Personal identity.

Access to such information is restricted to persons who have a legitimate reason to access it, subject to applicable law and professional requirements.

13. PHOTOS, VIDEOS AND TESTIMONIALS

We may use photographs, videos or testimonials for awareness, educational or promotional purposes only where appropriate consent has been obtained.

We will not intentionally publish a resident’s identifiable:

  • Photograph
  • Video
  • Name
  • Voice
  • Recovery story
  • Treatment information

for marketing or promotional purposes without appropriate permission/consent where required.

14. DATA SECURITY

We take reasonable measures to protect personal information from:

  • Unauthorised access
  • Unauthorised disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction
  • Unauthorised processing.

Depending on the nature of the information, security measures may include:

  • Restricted access
  • Password protection
  • Secure hosting
  • Access controls
  • Data backups
  • Staff confidentiality obligations
  • Security monitoring.

However, no online system can be guaranteed to be completely secure.

15. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for:

  • Treatment records
  • Medical documentation
  • Financial/accounting records
  • Legal obligations
  • Regulatory requirements
  • Dispute resolution
  • Safety
  • Fraud prevention
  • Legal claims.

Different categories of information may be retained for different periods.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

16. YOUR PRIVACY RIGHTS

Subject to applicable Indian law and the provisions in force at the relevant time, you may have rights relating to your personal information, including the right to:

  • Request information about how your personal data is being processed
  • Request access to applicable personal information
  • Request correction of inaccurate information
  • Request deletion where legally applicable
  • Withdraw consent where processing is based on consent
  • Raise a privacy-related grievance
  • Exercise other rights available under applicable law.

The Digital Personal Data Protection Act, 2023 provides India’s statutory framework concerning the processing of digital personal data. Its provisions and the associated rules are being brought into force in phases.

17. WITHDRAWING CONSENT

Where we process personal information based on your consent, you may request to withdraw that consent.

However, withdrawal of consent may not affect processing that is:

  • Required by law
  • Necessary to maintain legally required records
  • Necessary for an ongoing service
  • Necessary for safety or emergency purposes where legally permitted
  • Otherwise permitted under applicable law.

Withdrawal of consent may also mean that certain services or communications can no longer be provided.

18. CORRECTION OF INFORMATION

If you believe that information we hold about you is inaccurate or incomplete, you may contact us and request correction or updating, subject to applicable law.

We may verify your identity before making changes to sensitive or confidential information.

19. CHILDREN AND MINORS

Where services are provided to a person below 18 years of age, additional legal, consent, safeguarding and child-protection requirements may apply.

We do not knowingly collect personal information from children through general website forms without an appropriate legal basis and required parental/guardian involvement.

20. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social-media platforms or external services.

These websites are operated independently and may have their own privacy policies.

Velora Recovery Centre is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

21. SOCIAL MEDIA

Velora Recovery Centre may maintain official profiles/pages on platforms such as Facebook, Instagram, YouTube, WhatsApp or other social-media platforms.

Any information you voluntarily post publicly on these platforms may become visible to others.

The privacy practices of those platforms are governed by their respective policies.

22. ONLINE PAYMENTS

If online payment facilities are provided, payments may be processed through third-party payment gateways.

Velora Recovery Centre may receive information such as:

  • Payment status
  • Transaction ID
  • Amount
  • Date of transaction
  • Payment reference.

Complete card or banking credentials should generally be entered directly into the authorised payment gateway and not shared with Velora through email, WhatsApp or website forms.

23. DATA PROTECTION & INDIAN LAW

Velora Recovery Centre intends to handle personal information in accordance with applicable Indian laws and regulations.

Depending on the nature of the information and services, this may include:

  • Digital Personal Data Protection Act, 2023
  • Digital Personal Data Protection Rules, 2025, as applicable
  • Mental Healthcare Act, 2017, where applicable
  • Applicable healthcare and clinical-establishment laws
  • Applicable confidentiality requirements
  • Applicable information-technology and cybersecurity requirements
  • Other applicable Central and State laws.

The applicable legal requirements may change from time to time, and this Privacy Policy may be updated accordingly.

24. GRIEVANCE / PRIVACY COMPLAINT

If you have a concern regarding the collection, use, disclosure or protection of your personal information, you can contact us.

Privacy & Grievance Contact

Velora Recovery Centre

Address: ______________________________

Phone: ______________________________

Email: ______________________________

Grievance Officer / Privacy Contact: ______________________________

We will review privacy-related complaints and respond in accordance with applicable law and our internal procedures.

25. CHANGES TO THIS PRIVACY POLICY

Velora Recovery Centre may update this Privacy Policy from time to time.

Changes may be made due to:

  • Changes in Indian law
  • New government regulations
  • Changes in our services
  • Changes in technology
  • Changes in data-processing practices
  • Security requirements.

The latest version will always be published on this page.

The “Last Updated” date at the top of this page will indicate when the policy was most recently updated.

26. GOVERNING LAW

This Privacy Policy shall be governed by the applicable laws of India and the applicable laws and regulations of the State of Bihar.

Any dispute concerning this Privacy Policy shall be subject to the jurisdiction of the competent courts/authorities having jurisdiction over Velora Recovery Centre, subject to applicable law.

27. CONTACT VELORA RECOVERY CENTRE

If you have any questions regarding this Privacy Policy or how we handle personal information, please contact us:

VELORA RECOVERY CENTRE

Address: ______________________________

Phone: ______________________________

Email: ______________________________

Website: ______________________________

Medical Emergency Notice

This website is intended for general information and enquiry purposes. It is not a substitute for emergency medical care or professional medical advice.

If you or someone else is experiencing a medical emergency, severe withdrawal symptoms, seizure, loss of consciousness, serious self-harm risk or another life-threatening condition, please contact emergency medical services or visit the nearest appropriate hospital immediately.

Scroll to Top