MEDICAL DISCLAIMER

Velora Recovery Centre is committed to providing recovery-focused, rehabilitation, and support services to individuals affected by substance use and addiction-related concerns.

The information provided on this website is intended for general informational and educational purposes only. It should not be considered a substitute for professional medical advice, diagnosis, emergency medical care or treatment from a qualified healthcare professional.

1. THIS WEBSITE DOES NOT PROVIDE MEDICAL ADVICE

The information published on the Velora Recovery Centre website may include information about:

Addiction and substance use
Recovery
Rehabilitation
Counselling
Relapse prevention
Mental health
Treatment programmes
Lifestyle and recovery support
General health information.

Such information is provided for general awareness and should not be used to diagnose, treat or manage an individual’s medical or psychiatric condition.

Every individual’s medical condition and recovery requirements are different.

2. CONSULT A QUALIFIED HEALTHCARE PROFESSIONAL

If you or someone you know is experiencing a medical, psychological or substance-use-related problem, appropriate professional assessment should be obtained.

Depending on the situation, this may include consultation with:

A qualified physician
Psychiatrist
Psychologist
Mental-health professional
Addiction specialist
Emergency medical professional
Other appropriately qualified healthcare professionals.

Do not delay professional medical care because of information read on this website.

3. MEDICAL EMERGENCIES

Velora Recovery Centre’s website is not an emergency medical service.

If someone is experiencing a serious or potentially life-threatening emergency, immediately contact the appropriate emergency medical service or visit the nearest suitable hospital.

Emergency situations may include:

Loss of consciousness
Seizures
Difficulty breathing
Severe intoxication
Severe withdrawal
Chest pain
Severe confusion
Serious injury
Severe agitation
Suspected overdose
Suicide attempt
Serious self-harm
Threat of immediate harm to another person
Other life-threatening symptoms.

Do not wait for a response to a website enquiry, email or WhatsApp message during an emergency.

4. WITHDRAWAL CAN BE MEDICALLY SERIOUS

Withdrawal from certain substances can cause serious or potentially life-threatening complications.

Depending on the substance and the individual’s condition, withdrawal may involve:

Anxiety
Tremors
Sweating
Vomiting
Insomnia
Confusion
Severe agitation
Hallucinations
Seizures
Changes in blood pressure or heart rate
Other serious complications.

Some forms of withdrawal may require medical supervision or hospital-based care.

Do not attempt unsupervised detoxification at home when medical supervision may be required.

5. DETOXIFICATION & REHABILITATION

Detoxification and rehabilitation are not the same thing.

Detoxification may involve managing withdrawal and stabilising the individual’s physical condition.

Rehabilitation may involve:

Counselling
Behavioural support
Psychosocial interventions
Recovery planning
Relapse prevention
Family involvement
Aftercare.

The appropriate level of care depends on the individual’s condition and clinical requirements.

Where a resident requires medical or psychiatric care beyond the centre’s capabilities or authorised scope, referral or transfer to an appropriate healthcare facility may be necessary.

6. NO GUARANTEE OF RECOVERY

Velora Recovery Centre does not guarantee:

Permanent recovery
Complete abstinence
Zero relapse
A specific treatment outcome
A fixed recovery period
Guaranteed behavioural change
Guaranteed employment
Guaranteed family reconciliation
Guaranteed medical outcome.

Recovery from addiction is an individual process and may require continued treatment, professional support, family involvement and long-term aftercare.

7. RELAPSE

Relapse may occur during or after recovery.

Relapse does not necessarily mean that recovery is impossible.

Depending on the circumstances, additional support may be required, including:

Counselling
Medical assessment
Psychiatric evaluation
Family intervention
Additional rehabilitation
Relapse-prevention planning
Aftercare
Hospital or specialist referral.

8. INDIVIDUAL MEDICAL CONDITIONS

Information provided on this website is general in nature.

A person’s:

Age
Medical history
Substance used
Quantity and duration of use
Current medication
Mental-health condition
Physical health
Previous treatment
Withdrawal history

may affect the appropriate treatment approach.

Therefore, information on this website should not be interpreted as a personalised treatment recommendation.

9. MEDICATION

Information about medicines, treatment approaches or medical conditions appearing on this website should not be interpreted as an instruction to:

Start a medicine
Stop a medicine
Change a dosage
Share medication
Use someone else’s prescription.

Medication decisions should be made by an appropriately qualified healthcare professional.

10. MEDICAL INVESTIGATIONS

Depending on an individual’s condition, a healthcare professional may recommend investigations such as:

Blood tests
Urine tests
ECG
X-Ray
Ultrasound
CT Scan
MRI
Other diagnostic procedures.

The need for any investigation should be determined by an appropriately qualified healthcare professional.

11. HOSPITAL REFERRAL

Velora Recovery Centre may recommend or arrange referral or transfer to an appropriate hospital or healthcare facility when a resident requires a higher level of care.

This may occur because of:

Severe withdrawal
Seizures
Serious medical illness
Severe psychiatric symptoms
Suicide/self-harm risk
Serious injury
Severe intoxication
Other medical emergencies.

Hospital or external healthcare expenses may be separate from the centre’s standard programme charges.

12. MENTAL HEALTH & PSYCHIATRIC EMERGENCIES

Substance use may occur alongside mental-health conditions.

If an individual experiences:

Suicidal thoughts
Self-harm
Severe depression
Psychosis
Hallucinations
Severe confusion
Extreme agitation
Threats of harm to self or others

urgent professional assessment may be required.

The website should not be used as a substitute for emergency psychiatric or medical care.

13. WEBSITE CONTENT & ACCURACY

Velora Recovery Centre makes reasonable efforts to keep website information accurate and up to date.

However:

Medical knowledge can change.
Laws and regulations can change.
Treatment approaches can change.
Services offered by the centre may change.
Website information may contain unintended errors or omissions.

Therefore, no guarantee is made that every piece of website information will always be complete, current or suitable for every individual.

14. THIRD-PARTY INFORMATION

The website may occasionally contain links or references to external:

Healthcare resources
Hospitals
Government websites
Medical organisations
Educational resources
Third-party websites.

Velora Recovery Centre does not necessarily control or endorse all information provided by third parties.

Users should independently evaluate third-party medical information and consult qualified professionals where appropriate.

15. ONLINE ENQUIRIES ARE NOT EMERGENCY SERVICES

Submitting a form, sending a WhatsApp message, sending an email or requesting a callback does not create an emergency medical response.

Response times may vary.

If the situation is urgent or life-threatening, contact emergency medical services or the nearest appropriate hospital immediately.

16. PATIENT/RESIDENT-SPECIFIC ADVICE

Any treatment, rehabilitation or medical recommendation made for an individual resident should be based on appropriate assessment by qualified professionals.

Website content should not be interpreted as a personalised medical prescription or diagnosis.

17. CONFIDENTIALITY

Velora Recovery Centre understands that addiction and treatment information can be highly personal.

Personal and medical information submitted through the website or during the admission process will be handled according to our:

Privacy Policy

and applicable privacy, healthcare and data-protection requirements.

For more information, please refer to our Privacy Policy.

18. PATIENT RIGHTS

Residents have rights relating to dignity, privacy, confidentiality, appropriate information, safety and other protections available under applicable law.

For further information, please refer to:

Patient Rights & Responsibilities

on this website.

19. LEGAL & REGULATORY FRAMEWORK

The provision of healthcare, rehabilitation, mental-health and de-addiction-related services may be subject to applicable Central and State laws, regulations, registrations and professional requirements.

Depending on the services and facility, applicable legal frameworks may include:

Mental Healthcare Act, 2017
Narcotic Drugs and Psychotropic Substances Act, 1985
Applicable rules and regulations relating to controlled substances
Applicable clinical-establishment laws and regulations
Digital Personal Data Protection Act, 2023, as applicable
Digital Personal Data Protection Rules, 2025, as applicable
Applicable healthcare and professional standards
Other applicable Central, State and local requirements.

The applicability of any particular law depends on the actual services, registration status, staffing, facility structure and operations of the centre.

20. NO GUARANTEE OF MEDICAL OUTCOME

Use of information or services provided by Velora Recovery Centre does not guarantee any particular medical, psychological or rehabilitation outcome.

Individual results may vary.

21. LIMITATION OF WEBSITE-RELATED LIABILITY

To the extent permitted by applicable law, Velora Recovery Centre shall not be responsible for decisions made solely based on general information published on this website without appropriate professional consultation.

Nothing in this disclaimer is intended to exclude or limit any liability or legal right that cannot lawfully be excluded or limited.

22. CHANGES TO THIS DISCLAIMER

Velora Recovery Centre may update this Medical Disclaimer when necessary due to:

Changes in law
Changes in medical guidance
Changes in services
Changes in clinical practices
Changes in regulatory requirements.

The latest version will be published on this page.

The “Last Updated” date at the top of the page will indicate the latest revision.

EMERGENCY NOTICE

IF THIS IS AN EMERGENCY

Do not wait for a response from Velora Recovery Centre through this website.

If a person is unconscious, having seizures, experiencing severe withdrawal, having difficulty breathing, has attempted suicide/self-harm, has a suspected overdose, or is otherwise in immediate danger:

Contact emergency medical services or go to the nearest appropriate hospital immediately.

Recovery requires professional care, patience and continued support.

Velora Recovery Centre
Care • Recovery • Rehabilitation • Support