Terms & Conditions

Velora Recovery Centre is committed to providing a safe, respectful, confidential and recovery-focused environment for individuals seeking support for substance-use disorders and related behavioural or psychological concerns.

These Terms & Conditions explain the general terms applicable to residents, patients, parents/guardians, family members, visitors and other persons using or interacting with the services of Velora Recovery Centre.

By making an enquiry, submitting information, requesting admission or using the services of Velora Recovery Centre, the individual and/or their authorised representative acknowledges that they have read and understood these terms, subject to applicable law.

1. Nature of Our Services

Velora Recovery Centre provides recovery and rehabilitation-related services for individuals affected by substance use and addiction.

Depending on the centre’s authorised services, facilities and qualified professionals, services may include:

• Assessment and intake
• Addiction counselling
• Individual counselling
• Group counselling
• Family counselling
• Behavioural support
• Recovery planning
• Relapse-prevention support
• Life-skills development
• Structured residential rehabilitation
• Psychosocial rehabilitation
• Aftercare and follow-up support
• Referral to qualified medical or mental-health professionals
• Referral or transfer to a hospital or higher medical facility when required.

The exact services available may vary according to the resident’s clinical condition and the centre’s authorised scope of practice.

2. No Guaranteed Cure or Recovery

Addiction is a complex condition and recovery can differ from person to person.

Velora Recovery Centre does not guarantee:

• Permanent recovery
• Guaranteed abstinence
• Zero relapse
• A fixed treatment duration
• Guaranteed admission or treatment outcome
• Guaranteed employment after treatment
• Guaranteed family reconciliation
• Guaranteed behavioural change
• Guaranteed medical outcome.

Treatment and rehabilitation are processes that require participation, professional support, family cooperation where appropriate and continued aftercare.

3. Medical & Clinical Assessment

Admission may be subject to an initial assessment.

Depending on the individual’s condition, the centre may require:

• Medical assessment
• Psychiatric assessment
• Psychological assessment
• Substance-use history
• Medication history
• Previous treatment records
• Diagnostic investigations
• Hospital evaluation.

If the individual’s condition requires a level of medical or psychiatric care beyond the centre’s available facilities or authorised scope, the centre may recommend or arrange referral/transfer to an appropriate healthcare facility.

4. Emergency Medical Care

Substance withdrawal and addiction-related conditions can sometimes result in serious medical or psychiatric emergencies.

Possible complications may include:

• Severe withdrawal
• Seizures
• Loss of consciousness
• Severe intoxication
• Breathing difficulties
• Severe dehydration
• Psychosis
• Severe agitation
• Suicidal thoughts or behaviour
• Self-harm
• Serious injury
• Other medical emergencies.

In an emergency, Velora Recovery Centre may contact the emergency contact/family, seek qualified medical assistance, call emergency services or arrange referral/transfer to a suitable hospital.

5. Detoxification

Detoxification requirements vary according to the substance used, quantity, duration of use and individual’s physical and psychological condition.

Certain substances can produce potentially serious or life-threatening withdrawal symptoms.

Therefore, detoxification shall be undertaken only within the medical and clinical capabilities, authorisations and professional supervision applicable to the centre.

Where hospital-based or specialised detoxification is required, the resident may be referred or transferred to an appropriate medical facility.

6. Resident Rights

Velora Recovery Centre respects the dignity and rights of persons receiving care.

Residents are entitled, subject to applicable law and clinical/safety requirements, to:

• Respectful treatment
• Dignity and privacy
• Protection from physical, verbal, emotional and sexual abuse
• Non-discriminatory care
• Information regarding their care
• Appropriate medical attention
• Emergency care
• Confidential handling of personal information
• A safe and hygienic environment
• An appropriate mechanism for raising complaints.

The Mental Healthcare Act, 2017 contains specific rights and protections for persons with mental illness, including equality, information, confidentiality and protection from abuse. India Code

7. Zero Tolerance for Abuse

Velora Recovery Centre has zero tolerance for:

• Physical abuse
• Corporal punishment
• Beating
• Slapping
• Kicking
• Choking
• Sexual abuse
• Sexual harassment
• Emotional abuse
• Humiliation
• Threats
• Bullying
• Financial exploitation
• Forced labour
• Degrading treatment.

No employee, resident, visitor or other person is authorised to use violence or abuse against another individual.

8. No Unlawful Confinement

Velora Recovery Centre does not authorise unlawful detention or confinement of residents.

Any admission, treatment, restriction, discharge or transfer shall be undertaken in accordance with applicable law, the individual’s legal status, clinical requirements and the centre’s authorised procedures.

Where a resident’s condition creates an immediate safety or medical concern, appropriate lawful emergency procedures may be followed.

9. Consent & Admission

Where applicable, admission and treatment shall involve appropriate consent and documentation.

The resident and/or legally authorised representative may be provided information regarding:

• The nature of the programme
• Proposed services
• Applicable charges
• Relevant risks
• Centre rules
• Emergency procedures
• Discharge procedures.

Nothing in these Terms & Conditions overrides rights or procedures available under applicable law.

10. Medical Information Disclosure

The resident and/or family must provide accurate information regarding:

• Substance use
• Previous addiction treatment
• Medical conditions
• Psychiatric conditions
• Current medicines
• Allergies
• Previous hospitalisation
• Seizure history
• Self-harm/suicide history
• Other relevant health information.

Concealing important medical information may create a safety risk and may affect treatment decisions.

11. Medication Policy

All medicines being used by a resident must be disclosed to the centre/authorised medical team.

Residents must not:

• Share medicines
• Exchange medicines
• Consume another person’s medicine
• Hide medicines
• Bring unauthorised prescription medicines
• Obtain or use medication in a manner contrary to applicable medical/centre procedures.

Medication management shall be carried out according to applicable medical, regulatory and operational requirements.

12. Drugs, Alcohol & Intoxicating Substances

The possession, supply, sale, purchase or consumption of prohibited substances on the premises is strictly prohibited.

This includes, where applicable:

• Alcohol
• Narcotic drugs
• Psychotropic substances
• Illicit drugs
• Unauthorised intoxicating substances
• Unauthorised prescription medicines
• Drug paraphernalia.

The Narcotic Drugs and Psychotropic Substances framework applies to offences relating to prohibited substances. The Department of Revenue also notes the statutory treatment-related provision under Section 64A for eligible addicts voluntarily seeking de-addiction treatment. Department of Road Transport

13. Prohibited Items

For resident and facility safety, the centre may prohibit items including:

• Weapons
• Firearms
• Knives and dangerous sharp objects
• Explosive materials
• Dangerous chemicals
• Unauthorised medicines
• Alcohol/drugs
• Drug paraphernalia
• Items that may reasonably create a self-harm or safety risk.

Any inspection or handling of such items shall be conducted in accordance with applicable law and centre policy.

14. Violence & Aggressive Behaviour

Violence, threats or serious aggressive behaviour towards:

• Residents
• Staff
• Doctors
• Counsellors
• Visitors
• Management

will not be tolerated.

Where necessary, the centre may initiate emergency procedures, seek medical assistance, transfer the resident or contact appropriate authorities in accordance with law.

15. Self-Harm & Suicide Risk

Any indication of:

• Suicide
• Self-harm
• Serious psychological distress
• Threat to another person
• Severe psychiatric instability

shall be treated as a serious safety matter.

The centre may involve qualified medical/mental-health professionals, family/emergency contacts, emergency services or a hospital as appropriate.

16. Absconding / Leaving the Centre

If a resident leaves the centre without authorised discharge or otherwise goes missing, the centre may:

• Attempt to contact the resident
• Inform the emergency contact/family
• Record the incident
• Seek appropriate assistance
• Contact police/emergency services where necessary.

The centre cannot guarantee that a resident will never leave the premises without authorisation.

17. Visitor Policy

Visitors must follow the centre’s visiting schedule and safety procedures.

The centre may restrict a visit where it reasonably believes the visit may:

• Affect treatment
• Create a safety risk
• Introduce prohibited substances
• Cause conflict
• Disturb other residents
• Compromise confidentiality.

Visitors must not bring alcohol, drugs, weapons or other prohibited items.

18. Mobile Phones & Electronic Devices

Depending on the recovery programme, resident safety requirements and centre policy, access to mobile phones, internet devices and recording equipment may be regulated.

The applicable phone/device policy shall be communicated to residents and their families.

19. Photography & Video Recording

Residents, visitors and staff must respect the privacy of other residents.

No person should photograph, record or publish another resident’s image, voice, medical information or recovery information without appropriate permission.

20. Use of Resident Photos & Testimonials

Velora Recovery Centre will not publicly use a resident’s:

• Photograph
• Video
• Name
• Testimonial
• Recovery story
• Medical information

for advertising, marketing, website, social media or promotional purposes without appropriate consent/release where required.

21. Privacy & Confidentiality

Velora Recovery Centre treats resident information as confidential.

This may include:

• Name
• Address
• Contact information
• Medical history
• Addiction history
• Counselling information
• Psychiatric information
• Family information
• Photographs
• Treatment records
• Payment details.

Information may be disclosed where permitted or required by applicable law, for emergency medical care, safeguarding, lawful authority requests or valid consent.

22. Personal Data Protection

Velora Recovery Centre may collect and process personal information for legitimate purposes such as:

• Enquiry management
• Admission
• Treatment administration
• Communication
• Billing
• Emergency response
• Record keeping
• Legal/regulatory compliance.

The centre will implement appropriate measures for handling personal data in accordance with applicable data-protection law.

India’s Digital Personal Data Protection Act, 2023 provides the statutory framework for processing digital personal data, with its provisions being brought into force in phases under government notifications. India Code

23. Medical Records & Documentation

The centre may maintain records relating to:

• Admission
• Assessment
• Treatment
• Counselling
• Medication
• Incidents
• Referrals
• Discharge
• Payments
• Emergency contacts.

Records shall be handled according to applicable legal, clinical and privacy requirements.

24. Family Communication

The centre may establish a structured communication process between residents and their family members.

Communication may be regulated where reasonably necessary for:

• Recovery
• Safety
• Privacy
• Treatment continuity.

Emergency communications may be handled on priority.

25. Fees & Charges

Applicable fees will be communicated before admission wherever practicable.

Depending on the selected programme, charges may include:

• Admission charges
• Residential programme fees
• Counselling/services
• Medical consultation
• Medicines
• Diagnostic tests
• Hospital charges
• Ambulance/transport
• Additional services.

External hospital and medical expenses are not included unless specifically stated in writing.

26. Refund & Cancellation

Refunds, cancellations and early-discharge payments shall be governed by the centre’s applicable written refund policy.

The resident/family should review the applicable fee and refund policy before admission.

27. Early Discharge

A resident or authorised representative may request discharge subject to applicable law and clinical circumstances.

Where medically appropriate, the centre may recommend continued treatment or referral.

Where a resident leaves against medical advice, the circumstances and risks may be documented.

28. Discharge / Transfer by the Centre

The centre may recommend discharge or transfer where:

• The resident requires a higher level of medical care.
• The centre cannot safely manage the resident’s condition.
• Continued residence presents a serious safety risk.
• Serious violence occurs.
• Prohibited substances are repeatedly introduced.
• There is serious misconduct.
• Continued treatment at the centre is clinically inappropriate.

Any such action shall be undertaken according to applicable law and appropriate safety/referral procedures.

29. Hospital Referral

Velora Recovery Centre may recommend or arrange referral to a hospital or qualified healthcare provider when clinically necessary.

Examples include:

• Serious withdrawal
• Seizures
• Severe intoxication
• Loss of consciousness
• Severe psychiatric symptoms
• Suicide/self-harm risk
• Serious injury
• Severe infection
• Respiratory emergency
• Cardiovascular emergency.

30. Relapse

Relapse can occur during or after recovery.

A relapse does not necessarily mean that treatment has failed, but it may require reassessment and modification of the recovery plan.

The centre may recommend:

• Additional counselling
• Medical evaluation
• Psychiatric evaluation
• Family intervention
• Extended rehabilitation
• Hospital referral
• Aftercare.

31. Aftercare

Where available, Velora Recovery Centre may provide or recommend aftercare services such as:

• Follow-up counselling
• Family counselling
• Relapse-prevention planning
• Recovery support
• Periodic follow-up
• Social reintegration support.

32. Food, Hygiene & Living Environment

The centre aims to maintain appropriate standards relating to:

• Food
• Drinking water
• Accommodation
• Toilets
• Bathrooms
• Bedding
• Cleanliness
• Waste management
• General hygiene.

Residents are expected to cooperate with cleanliness and facility-safety rules.

33. Personal Belongings

Residents are advised not to bring unnecessary valuables.

The centre may maintain an inventory procedure for:

• Cash
• Mobile phones
• Identification documents
• Electronics
• Jewellery
• Personal belongings.

34. Damage to Property

Intentional damage to centre property may result in recovery of reasonable repair/replacement costs, subject to applicable law and centre policy.

No physical punishment or unlawful coercion will be used.

35. Grievance Redressal

Residents and family members may raise concerns regarding:

• Treatment
• Staff behaviour
• Safety
• Hygiene
• Food
• Fees
• Privacy
• Communication
• Other centre-related matters.

Grievance Contact

Name/Department: __________________
Phone: __________________
Email: __________________

Serious allegations involving abuse, unlawful confinement, violence or immediate danger may be escalated to the appropriate competent authority.

36. Legal & Regulatory Compliance

Velora Recovery Centre intends to operate in accordance with applicable Indian Central and State laws, rules, regulations, notifications and licensing requirements applicable to its actual services and facility.

Depending on the services provided, the regulatory framework may include, where applicable:

• Mental Healthcare Act, 2017
• Narcotic Drugs and Psychotropic Substances Act, 1985
• Applicable rules/regulations relating to narcotic and psychotropic substances
• Digital Personal Data Protection Act, 2023, as applicable
• Applicable clinical-establishment legislation/rules
• Applicable Bihar healthcare regulations
• Fire and life-safety requirements
• Biomedical waste requirements, where applicable
• Labour and workplace requirements
• Other applicable Central/State/local laws.

The Government of Bihar’s official repository currently lists the Bihar State Clinical Establishments (Registration and Regulation) (Amendment) Rules, 2026, along with the Bihar Clinical Establishments Rules and the 2025 rules framework. Bihar Digital Repository

37. Compliance with Mental Healthcare Requirements

Where the services/facility fall within the scope of mental-health legislation, the centre will follow applicable requirements concerning:

• Rights of persons receiving care
• Admission procedures
• Information
• Confidentiality
• Dignity
• Non-discrimination
• Protection from abuse
• Grievance mechanisms
• Appropriate treatment and care.

The Mental Healthcare Act, 2017 expressly recognises rights including equality and non-discrimination and protection from physical, verbal, emotional and sexual abuse. India Code

38. De-Addiction Centre Monitoring & Standards

Government monitoring of de-addiction and rehabilitation centres under NAPDDR includes parameters such as infrastructure, bed capacity/occupancy, counselling and consultation facilities, medicine storage, recreation facilities, cleanliness and other service-related parameters. Press Information Bureau

Velora Recovery Centre will maintain appropriate operational standards consistent with the requirements applicable to its facility and programme.

39. Staff Conduct

All staff members are expected to maintain:

• Professional behaviour
• Resident dignity
• Confidentiality
• Appropriate professional boundaries
• Non-discriminatory conduct
• Safety standards.

Staff misconduct may be subject to internal disciplinary action and/or legal action where applicable.

40. No Unauthorised Treatment

No staff member, counsellor, caregiver or other person shall independently prescribe, administer or alter medical treatment beyond their lawful professional authority.

Medical treatment shall be provided only by appropriately qualified and authorised professionals.

41. Emergency & Disaster Management

The centre shall maintain appropriate procedures, according to its facility and applicable requirements, for emergencies including:

• Fire
• Medical emergencies
• Natural disasters
• Electrical emergencies
• Evacuation
• Security incidents.

Residents and visitors must follow emergency instructions.

42. CCTV & Security

Where CCTV/security systems are installed, they may be used for legitimate safety and security purposes.

CCTV should not ordinarily be installed in areas where individuals have a reasonable expectation of privacy, such as bathrooms and changing areas.

Access to security recordings shall be appropriately controlled.

43. Children / Minors

If Velora Recovery Centre accepts persons below 18 years of age, additional safeguarding, consent, child-protection and regulatory requirements may apply.

Such admissions shall be handled according to applicable law and specialised policies.

44. Women Residents

Where women are admitted, appropriate measures shall be maintained for:

• Privacy
• Safety
• Sanitation
• Safeguarding
• Healthcare access
• Protection against harassment and abuse.

Pregnancy-related or other specialised medical requirements may require referral to an appropriate healthcare facility.

45. Non-Discrimination

Velora Recovery Centre does not support unlawful discrimination in the provision of its services.

Residents should be treated with dignity regardless of their background, subject to lawful clinical, safety and eligibility requirements.

46. Limitation of Liability

Velora Recovery Centre will take reasonable steps to provide a safe and appropriate recovery environment.

However, addiction and rehabilitation involve inherent medical, psychological and behavioural risks.

Subject to applicable law, the centre cannot be held responsible for outcomes arising from:

• Concealed medical information
• False information
• Undisclosed substance use
• Unauthorised substance use
• Failure to follow medical advice
• Voluntary violation of safety rules
• Relapse
• Conditions outside the centre’s reasonable control.

Nothing in these Terms & Conditions shall exclude or limit liability that cannot legally be excluded or limited.

47. Changes to These Terms

Velora Recovery Centre may update these Terms & Conditions from time to time to reflect:

• Changes in applicable law
• Regulatory changes
• Government notifications
• Healthcare requirements
• Safety requirements
• Changes in centre services.

The updated version will be published on this website with a revised “Last Updated” date.

48. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India and the applicable laws and regulations of the State of Bihar.

Any dispute shall be subject to the jurisdiction of the competent courts/authorities having jurisdiction over the centre, subject to applicable law.

Important Website Disclaimer

Velora Recovery Centre is a rehabilitation and recovery facility. Information provided on this website is for general informational purposes and does not constitute medical advice, diagnosis or emergency medical care. In case of a medical or psychiatric emergency, contact the appropriate emergency medical service or nearest hospital immediately.